Resident FAQs

At Prosper, we want to make leasing a property in Jackson as easy and comfortable as possible. Whether you have a question or you're researching properties in West Tennessee, find answers to frequently asked questions about property leases here.

How can I pay my rent?

Rent can be paid by check, cashier’s check or money order, which can be mailed to or dropped off at the office during office hours.  Rent can also be paid online through your online tenant account. There is a $50 convenience fee for payments made with a credit or debit card.

When is rent due? What if I’m late?

Rent is due on the first day of each calendar month. It is late as of the second. If rent is not paid in full by 11:59pm on the 5th of the month, there will be a late charge of 10% on the 6th day. If rent remains unpaid, a 3-day Notice to Pay or Vacate will be posted on your door along with a $35.00 service charge. We will begin the eviction process if rent is still unpaid after three days.

Can I have a pet?

Pets are allowed only if approved by management.  There is a refundable $250 pet deposit for one pet.  If there is a second pet there is an additional non-refundable pet fee of $200.  No large dogs allowed. 

How do I submit a maintenance request?

Submit maintenance requests through the Tenant Portal. Be sure to include whether you give permission to enter your apartment if you aren’t home, or if you’d like to be home during the maintenance visit. Maintenance and repairs are conducted during normal business hours.
Immediately notify management of any emergencies including plumbing leaks, frozen water lines, lack of heat, broken toilet when there’s only one facility in the unit, significant appliance failure, or other similar issue. If for any reason it’s necessary to call for fire, EMS, or police assistance, please call 911 rather than the leasing office for immediate help. Notify management immediately after calling 911.

What if there is a maintenance issue after hours?

If it’s after business hours, you may call the emergency maintenance number at 314-609-0213. Leave a detailed voice message and be sure to include your name, FULL address, telephone number and the nature of the emergency. If you do not leave your contact information, we will not be able to call you back.

Can we paint?

Unfortunately, we do not allow tenants to paint inside their units, including touch-up. This is to protect and preserve the quality of the paint as well as the floors, baseboards, etc.

How do I vacate my lease early?

If you need to get out of your lease prior to the expiration date, you will be responsible to find a tenant to take over the remainder of your lease. Interested parties will apply through management to determine approval. Once approved, all parties must sign the lease transfer paperwork. The incoming tenant will be taking over the lease terms, the condition of the apartment as is and the security deposit originally paid. 

What if I decide not to move in?

If you decide not to move in we will hold your deposit and re-list the property.  You will be responsible for any unpaid rent until a new occupant is found.  We will take any amount of unpaid rent from the deposit to put toward your owed rent.  You will also be liable for any rent amount that exceeds the deposit. 

 

My lease expiration is nearing. What are the move out procedures?

Keys are due back by noon on the date of lease expiration. A move out reminder will be posted a month prior to lease expiration, which will include the process and the cleaning checklist. A Prosper staff member will conduct a walkthrough after the unit has been vacated and keys turned in.  They will use the move-out cleaning checklist you were given at move-in.

I’ve locked myself out. What do I do?

If you’ve locked yourself out during business hours, you may stop by the office and check out a key to your unit. 

We do not guarantee after-hours lockout service. If it’s after business hours, you may choose to contact a third-party locksmith vendor.

I’ve lost my Keys. What do I do?

If you’ve lost your keys, you will pay the cost to replace prior to being given replacements: $15/key. Please contact the office via phone, email or your online tenant account to let us know which keys you need replaced. Please do this prior to stopping by to allow us time to get the keys together or if needed, make the appropriate copies.